Frequently Asked Questions
Everything you need to know about your By Alexa Rae experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate various designers, we recommend checking the specific measurements provided to ensure the perfect fit.
Do you ship internationally?
Yes, By Alexa Rae ships worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Affirm.
How should I care for my garments?
To keep your pieces looking new, we recommend following the care label instructions inside each garment. Generally, we suggest cold hand-washing or delicate cycles for our high-quality fabrics.